1. Introduction
SeniorTech Academy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, take our courses, or interact with us in any way. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our site or services.
2. Information We Collect
We collect information you voluntarily provide to us, such as:
- Name, email address, and phone number when you contact us or enrol in a course
- Billing address and payment information when you purchase a course
- Emergency contact information for course participants
- Course progress, attendance records, and learning preferences
- Feedback, testimonials, and course reviews
We also automatically collect certain information about your device when you visit our website, including your IP address, browser type, operating system, referring URL, and pages visited. This information is collected through cookies, web beacons, and similar tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process your course enrolments and manage your learning experience
- To send you course updates, newsletters, and educational content (with your consent)
- To respond to your enquiries and provide customer support
- To improve our website, courses, and services based on user feedback
- To detect, prevent, and address technical or security issues
- To comply with legal obligations and enforce our terms
- To conduct research and analytics about course effectiveness and student outcomes
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Performance: We process data necessary to enrol you in courses and fulfil our contract with you.
- Legitimate Interests: We process data to operate our business, improve our services, and prevent fraud.
- Consent: We obtain your explicit consent before sending marketing communications or using non-essential cookies.
- Legal Compliance: We process data as required by applicable law.
5. Information Sharing and Disclosure
We do not sell, trade, or share your personal data with third parties except in the following circumstances:
- With our service providers (payment processors, email platforms) who assist us in operating our website and conducting our business
- When required by law or court order
- To protect our rights, privacy, safety, or property
- In the event of a merger, acquisition, or sale of assets (with appropriate privacy protections)
All service providers are contractually obligated to maintain the confidentiality and security of your information.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Course records, including attendance and completion certificates, are retained for seven years as required by our training standards. You may request deletion of your data at any time, subject to legal retention obligations.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request we correct inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your data (subject to legal requirements).
- Right to Restrict Processing: You can restrict how we use your data.
- Right to Opt-Out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us at the address provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Essential cookies are necessary for the website to function. You can control non-essential cookies through the Cookie Preferences banner displayed on our site. Please refer to our Cookie Policy for detailed information about the types of cookies we use and how to manage them.
9. Security
We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data through industry-standard practices.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information to them.
11. Children's Privacy
Our services are designed for adults aged 55 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately and take appropriate steps to notify parents or guardians.
12. International Data Transfers
If you are located outside of our jurisdiction, please note that your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By providing your information, you consent to such transfers subject to appropriate safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services constitutes your acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SeniorTech Academy
Email: privacy@whisperingoakdream.com
Phone: +81332162811